Terms of service

These Terms of Service apply to your access to and browsing of this website, your use of any account, and orders placed through this website. By using this website or placing an order, you acknowledge that you have read and agree to these Terms of Service and the applicable Shipping Policy, Order Cancellation Policy, Return & Exchange Policy, and Privacy Policy. Please review the relevant terms before using this website or purchasing any products.

1. Introduction and Scope

This website is operated by the website operator to display products, accept orders, process payments, and coordinate product delivery and related after-sales matters. These Terms of Service constitute the agreement between you and the website operator regarding your use of the website and transactions for products purchased through it.

These Terms of Service apply together with the relevant policies published on the website. Specific matters concerning shipping, order cancellations, returns and exchanges, and the processing of personal information are also governed by the corresponding standalone policy pages. If these Terms of Service conflict with any mandatory consumer rights under applicable law, the applicable legal requirements will prevail.

This website primarily offers products and related services to customers in the United States. For cross-border transactions, product supply, international transportation, import customs clearance, and delivery may involve third-party service providers in different countries or regions. The specific terms of each transaction are based on the information displayed on the order page and the applicable policies.

2. Acceptance of Services and Formation of the Contract

By accessing, browsing, or using this website, you agree to comply with the terms applicable to website use. By submitting an order, you confirm that you have read and accepted these Terms of Service and the relevant policies, and that the order information you provide is true, accurate, and complete.

Submitting an order does not mean that the order has been unconditionally accepted or that delivery of the product is definitively assured. After an order is submitted, we will verify the order information, payment status, and product availability before arranging the subsequent fulfillment process. An order confirmation notice primarily confirms that we have received your order request and begun processing it. It does not constitute an absolute guarantee of our ability to fulfill the order or of a specific delivery date.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, suspected fraud, a technical failure, or another objective and reasonable circumstance, we may cancel the order to the extent permitted by applicable law and will notify you promptly. If payment has already been collected, we will process a refund to the original payment method. The time required for the refund to appear in your account depends on the processing procedures of the payment provider, bank, or card issuer.

The formation, acceptance, and fulfillment of an order will be determined in light of the order confirmation information, payment status, applicable law, and the actual circumstances of the transaction. Nothing in these Terms of Service limits any rights that consumers are legally entitled to exercise.

3. User Accounts and Responsibilities

If this website offers account registration, you must provide registration information that is true, accurate, complete, and kept up to date. You are responsible for the relevant information you provide. However, any responsibility arising from incorrect, outdated, or incomplete information that causes order verification, delivery, or communication problems will be determined in accordance with applicable law.

You must safeguard your account login credentials and are responsible for activities conducted through your account, subject to applicable law. If you discover unauthorized access to or use of your account, you should take reasonable steps to address the situation and notify us promptly. You may not transfer, rent, or share your account with others without authorization, or use your account to engage in fraud, interfere with website operations, or infringe the lawful rights of others.

To the extent permitted by applicable law, if there is reasonable evidence that an account has been used for fraud, unauthorized transactions, unlawful activities, misuse of website functions, or violations of these Terms of Service, we may restrict relevant functions, suspend the account, or terminate account access according to the nature and level of risk involved. Where required by law, we will provide appropriate notice. Any account-related measures will not affect consumers' statutory rights to refunds, dispute resolution, or other legal remedies.

4. Products, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate. However, differences in device displays, variations between product batches, or information updates may result in certain discrepancies. Product images are provided to help identify products. Actual product colors, textures, or appearances may vary reasonably due to display settings and the nature of the products. For important product characteristics, please refer to the specifications and descriptions expressly stated on the product page.

Product prices, promotions, and related charges may change in response to market conditions, operational needs, or system updates. Unless otherwise required by applicable law, your order will be subject to the prices, charges, and transaction terms displayed when you submit the order and complete payment. Price adjustments will not ordinarily apply retroactively to orders that have been validly formed and must be fulfilled under the original transaction terms.

Inventory information is updated on an ongoing basis. However, system synchronization delays, order processing activity, or other changes in actual inventory may cause temporary differences between displayed availability and actual stock levels. Accordingly, inventory information displayed on the website does not constitute a guarantee of real-time availability.

If an order cannot be fulfilled under the displayed terms due to insufficient inventory, an obvious pricing error, a payment irregularity, or a technical failure, we may cancel the order to the extent permitted by applicable law and will notify you promptly. Any payment already collected will be refunded to the original payment method. We will not rely on these Terms of Service to arbitrarily change the price of a confirmed order or refuse to fulfill an order without a reasonable basis.

5. Orders and Payments

When placing an order, you should review the products, quantities, shipping address, contact information, prices, shipping charges, taxes, and other order details and ensure that all information is accurate. If you need to correct information or cancel an order after submission, you should submit a request as soon as possible in accordance with the relevant policies published on the website. Whether an order can be modified or canceled depends on its current processing status and the applicable policy.

The payment methods supported by this website are those displayed on the checkout page. You must use a lawful and authorized payment method and ensure that the relevant payment account has the necessary authorization and funds to complete the transaction. Payments may be processed by third-party payment service providers and may be subject to their verification, authorization, risk-control, and processing procedures.

If a payment is declined, verification cannot be completed, or a transaction irregularity is detected, we may suspend order processing until the issue has been reviewed. If payment is not successfully completed, the order may not proceed to fulfillment. For transactions suspected of being unauthorized or fraudulent, we may take reasonable verification measures to the extent permitted by applicable law and determine whether to continue processing the order based on the objective results of that review.

Order confirmation, payment authorization, and the actual collection of funds may occur at different stages of the transaction. Refunds will be processed in accordance with the applicable Order Cancellation Policy or Return & Exchange Policy. The time required for the funds to appear in your account also depends on the original payment method and the relevant financial institution.

6. Shipping Policy

After the necessary order information, inventory, and payment checks have been completed, the order will enter the processing stage. Under normal circumstances, order processing takes 1–3 business days. Processing time is separate from transit time. Actual processing may take longer during holidays, when order information requires verification, or when other reasonable processing delays occur.

This website currently ships to addresses within the United States. Products are dispatched from an overseas warehouse and may undergo international transportation and import customs clearance before delivery to the destination address. Transit time is generally 5–10 business days. Actual delivery may be affected by customs inspections, carrier operations, weather, holidays, and other transportation-related circumstances. These time frames are estimates and do not guarantee delivery on a specific date.

For orders totaling less than $80, the shipping fee is $8. Orders totaling $80 or more qualify for free shipping. The charges displayed on the checkout page are an important reference for reviewing the transaction amount before payment. Under the current shipping arrangements, the merchant bears applicable import duties, import taxes, and customs clearance charges. If the order page or applicable law expressly provides otherwise for a particular charge, that provision will apply.

The carrier will be selected based on available shipping resources and may include FedEx, UPS, DHL Express, or another appropriate carrier. The actual carrier used will depend on the service arranged for the order. After the order has shipped, you can check tracking information through the website's "Order tracking" page using your order number and the email address or phone number provided at checkout. Tracking information may be delayed because of synchronization between carrier systems.

The recipient must ensure that the shipping address and contact information provided are accurate and valid and should reasonably cooperate with delivery and receipt procedures. If a delivery irregularity, visible package damage, or suspected missing item is identified, you should retain relevant records and contact the website promptly. Shipping time frames, delivery coverage, shipping fee calculations, carrier arrangements, tracking methods, and delivery and receipt requirements are governed by the standalone Shipping Policy published on the website, which serves as the definitive applicable document for these matters.

7. Order Cancellation Policy

If you wish to cancel an order, you can generally submit a cancellation request within 24 hours of placing the order. We recommend submitting your request as early as possible so that we can verify whether cancellation is feasible before the order proceeds to subsequent processing stages. The 24-hour period is the usual window for submitting a request and does not guarantee that the order can be successfully canceled.

After receiving your request, we will review the order information and current processing status. Cancellation is generally easier if the order has not yet entered fulfillment. If the order has already entered picking, packing, sorting, carrier handoff, or transit, cancellation may be limited. Where an order can still be intercepted, we will make reasonable efforts to do so based on its actual status.

If the order cannot be canceled and has already shipped, subsequent matters will be handled under the applicable return and exchange policy. For eligible orders that have been successfully canceled, refunds are generally processed within 1–5 business days and issued to the original payment method. The refund processing period may differ from the time required for the bank, card issuer, or payment service provider to credit the funds to your account.

Cancellation eligibility, detailed procedures, the handling of orders that cannot be canceled, and applicable refund conditions are governed by the standalone Order Cancellation Policy published on the website, which serves as the definitive applicable document for these matters.

8. Return & Exchange Policy

After delivery, if you wish to request a return or exchange, you must submit a request within the applicable period and provide the information needed to verify the order, in accordance with the return and exchange conditions published on the website. Eligibility may depend on the condition of the product, product category, purchase records, and applicable legal requirements. Submitting a request does not guarantee approval. The outcome will be determined based on the applicable policy and the results of the relevant verification.

After receiving a request, we will review the order and the applicable return or exchange conditions and provide information about the next steps under the relevant policy. Product return, inspection, and exchange arrangements may require processing time. The dispatch time for a replacement product depends on the inspection results for the returned item, the availability of the replacement product, and the order processing status. Refunds for eligible returns will be processed in accordance with the procedures set out in the applicable policy. The time required for the funds to appear in your account also depends on the original payment method.

Responsibility for return shipping costs, requirements for designated return labels, product return conditions, inspection procedures, refund processing time frames, replacement shipping arrangements, and circumstances in which returns or exchanges are not available are governed by the standalone Return & Exchange Policy published on the website, which serves as the definitive applicable document for these matters. Nothing in these Terms of Service limits consumers' statutory withdrawal rights, legal warranty rights, or other consumer rights that cannot be excluded under applicable law.

9. Dispute Resolution and Governing Law

These Terms of Service and transactions conducted through this website will be interpreted and governed in accordance with applicable law to the extent permitted by law. Matters involving consumer protection, privacy, product quality, refunds, or other statutory rights remain subject to any mandatory legal requirements applicable to the relevant transaction.

If a dispute arises in connection with these Terms of Service, an order, or the use of this website, the parties should first attempt to resolve it through reasonable communication, taking into account the actual transaction records, order confirmation information, and relevant policies. If the dispute cannot be resolved, either party may seek relief through a court with jurisdiction or another body legally authorized to handle the dispute under applicable law.

Nothing in these Terms of Service should be interpreted as requiring consumers to waive any mandatory rights they are legally entitled to exercise or as excluding any legal proceedings, complaints, or other statutory remedies available to consumers under applicable law.

10. Privacy and Data Protection

We may collect and process personal information relating to transactions and website use to process orders, complete payments, arrange delivery, provide customer support, prevent fraud, and fulfill legal obligations. The categories of information involved, purposes of use, legal bases for processing, retention periods, recipients, and user rights are governed by the Privacy Policy published on the website.

Where applicable, we process personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Individuals protected by the GDPR may exercise rights provided by law, including rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing, subject to the relevant legal conditions. Certain rights may be restricted as permitted by law.

To complete transactions, we may need to share limited relevant information with payment service providers, shipping carriers, technology service providers, and other necessary service partners. Such processing will be limited to what is necessary for the relevant business purpose or legal requirement and will be subject to applicable data protection obligations. For details concerning cookies, third-party services, international data transfers, and privacy rights requests, please refer to the Privacy Policy.

11. Intellectual Property

Unless expressly stated otherwise, the intellectual property rights in the text, product descriptions, images, graphics, logos, page designs, software, and other content on this website are owned by the website operator or the relevant rights holders.

Without the prior written permission of the rights holder or an express authorization under applicable law, you may not reproduce, modify, distribute, publicly display, use commercially, or otherwise exploit website content. You may not use automated tools or other improper methods to scrape or copy website content or interfere with the normal operation of the website.

Any content submitted through this website must not infringe the intellectual property rights, privacy rights, or other lawful rights of third parties. Where there are reasonable grounds to believe that content is infringing or unlawful, we may take necessary measures to the extent permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use this website, interruptions to third-party services, network connection failures, or events beyond our reasonable control, to the extent that such liability may lawfully be excluded or limited.

Some website functions rely on third-party payment processors, shipping carriers, network service providers, and other service partners. These third-party services may be affected by their own operating arrangements, system maintenance, network failures, or other factors. We will address reasonable issues relating to order fulfillment based on the actual transaction circumstances and applicable policies, but we do not make guarantees regarding matters that are beyond our control over independent third-party services.

To the extent permitted by applicable law, where losses arise because a user provides incorrect information, fails to fulfill reasonable cooperation obligations, or violates these Terms of Service, responsibility will be determined according to the actual causes and the legal obligations of each party.

Nothing in these Terms of Service excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for intentional misconduct, liability for negligence where it cannot lawfully be limited, consumers' non-waivable statutory rights, or any other liability that cannot legally be excluded.

13. Force Majeure

If an event beyond our reasonable control prevents or delays the performance of relevant obligations, we will address the circumstances to the extent permitted by applicable law, taking into account the nature of the event and its actual impact on fulfillment. Such events may include natural disasters, extreme weather, war, terrorist acts, public health emergencies, government actions, customs restrictions, transportation network disruptions, widespread communications or power failures, and other events that cannot reasonably be prevented or overcome through reasonable measures.

In the event of such circumstances, we will make reasonable efforts to mitigate the impact on order fulfillment and, where practicable, provide relevant information to affected users. Force majeure does not excuse liability that cannot be excused under applicable law and does not affect consumers' rights to refunds or other statutory remedies.

14. Amendments to These Terms

We may amend these Terms of Service in response to changes in laws and regulations, adjustments to business processes, website feature updates, or changes in security requirements. Revised terms will be published on the website. Where required by applicable law, we will indicate the effective date or take other necessary steps to provide notice.

Unless otherwise required by applicable law, amendments will generally apply to website use and relevant transactions after the amendments take effect and will not retroactively change the material terms of transactions already formed merely because these Terms of Service have been updated. By continuing to use the website after an amendment takes effect, you accept the updated terms applicable to that use. If you do not agree with the relevant changes, you should stop using the website functions affected by those changes. Where separate consent is legally required, we will handle the matter in accordance with applicable law.

15. Severability and Waiver

If any provision of these Terms of Service is determined by a court with jurisdiction or another body legally authorized to resolve disputes to be invalid, unlawful, or unenforceable, that provision will be limited or adjusted as necessary to the extent permitted by law, and the remaining provisions will continue in effect.

Unless expressly made in writing and confirmed by an authorized party, a party's failure to exercise a right under these Terms of Service, delay in exercising that right, or temporary failure to enforce it will not constitute a waiver of that right or any other right. A waiver of a right in one circumstance does not constitute an ongoing waiver in other circumstances or of subsequent breaches.

These Terms of Service should be interpreted together with applicable law and the relevant standalone policies published on the website. If there is any inconsistency between these documents, their application will be determined, to the extent permitted by applicable law, based on the specific scope of the relevant provisions and the rights consumers are legally entitled to exercise.

16. Contact Information

If you have questions about these Terms of Service, order processing, or related policies, you may contact the website operator using the following information.

Address: 12874 Cook Ct, Denver, CO 80241, US

Phone: +1 (720) 482-6193

Email: service@softlofteu.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)

To help us verify the relevant matter, please include your order number and necessary transaction information when contacting us. Personal information will be processed in accordance with the Privacy Policy published on the website and applicable law.